Recall System Pro

Customize Your Survey

Hi RSP users, just an FYI that you can now completely customize the survey questions that your patients will be receiving post visit. To do this, you simply go to your RSP dashboard and under the Survey/Referrals section you will see a new area called 'Customize Survey'. In here you can edit existing questions and/or create new ones. If you'd like more information on how this works, feel free to reach out to support @ 1-800-651-8603 ext 3. 

Patterson Partnership

We are very excited to announce that Patterson Dental is now the exclusive Canadian distributor of Recall System Pro. I have had the pleasure of getting to the know people at Patterson over the last year and can say that the common undercurrent in the organization whether engaging with sales reps, trainers or directors is one of integrity and a desire to offer value to practices that far exceed the common mentality of simply selling products. This commitment is inspiring. We could not have aligned ourselves with a better organization.

We look forward to many collaborative years together making a difference in the lives of those who work in the dental industry.

RSP Learning Center Now Open

I'm excited to announce that the Recall System Pro training area is now open and ready for use. You simply go to the training page of this website under the 'Do More' tab. This area of the site requires a username and password so if you do not have one, feel free to call support @ 1-800-651-8603 ext 3 and we'll be happy to set you up with some credentials. In this area there are a series of videos that are great for brushing up on your existing RSP skills or helping new staff learn the ropes.

Let the learning begin!

Final Edits

Hello RSP users. Just an FYI that all of the training videos are now complete and making their way through editing. I anticipate that the Recall System Pro Learning Center will be open for business the first week of March at the latest. It is an area of the website that requires log in credentials so if you'd like a username and password please feel free to reach out to us and we'll get you set up. You will also be able to access the Learning Center right from your toolbar.

Keep your eyes peeled for the formal announcement - it will arrive under system messages on your toolbar.

Training Videos on the Way

I'm excited to announce that by the end of February we will be launching the Recall System Pro Learning Center. There will be more than 20 unique videos that can be used for training new staff / clinics or for furthering your understanding of the software. All videos will also be linked to your Recall System Pro toolbar so if in the moment you are looking to learn a new feature you can watch a short video right from your desktop. Stay tuned!

Not Sure What To Say?

Using the right language when confirming appointments or attempting to schedule patients can build confidence and make a significant difference in results.  Recall System Pro provides instant call scripts - with the push of a button, a coaching window appears with effective dialog that staff can use to boost results.

If you'd like to download a copy of our call scripts for use in your practice click here and select "Recall System Pro Call Scripts".  We have also included some pointers on how to deal with short notice cancellations and other challenging scheduling situations.

Practice Announcements

What's the next feature enhancement to Recall System Pro? Now that surveys and refer a friend have been successfully launched, we are now working on the ability for your practice to send specific announcements to your patients. The package will include themed e-mail templates (Christmas, Customer Appreciation, Halloween etc) and will give you the ability to select a group of patients or select all of your patients and send them an individual message.

You will be able to create, store, view and resend announcements in your dashboard. You can expect this enhancement to be completed in the coming weeks and as usual there will be no charge for the upgrade. Just let us know that you are interested.

Upcoming Webinars

Starting in February, I will be hosting monthly webinars to help existing users of Recall System Pro further their understanding of the software. You will notice shortly a Webinar Page will be added to our website under the 'Do More' tab. This page will be visible by Jan 17/2014.

Please feel free to register at your convenience. There will be no charge to attend and I will get to as many questions as possible per session. I will also have Recall System Pro ready to demo so that I can demonstrate  solutions to your questions in real time. Looking forward to it!

Resource Page Coming Soon

Often times we receive requests for information that could help practices get their recall systems on track, and we are happy to share it! Very soon you can expect a Resource Page in the footer of our website.

On this page you'll find everything from chart audit manuals and instructions to call coaching scripts. It's all free and available to those who are interested. Of course, all that is available on our resource  page is is built into Recall System Pro but should you be waiting for an install or perhaps undecided - it's a great place to start. And people say there's no such thing as a free lunch.....

Hooray for Surveys!

Well folks, the day has arrived, Recall System Pro now has patient surveys. Included in the bundle are the following features:

  • Post visit e-mails are sent to your patients.
  • Patient responses are sent to your practice directly and are housed in your dashboard for later viewing/analysis.
  • Average ratings by patients on key questions by month.
  • Average patients rating of practice by month.

Also included in this release is the ability for your patients to refer a friend or family member to your practice with the click of a button in any of the e-mail communications we send on your behalf. Referral information will also be sent to you directly and housed in your dashboards for future reference.

Did I mention this is included in your subscription price? Nothing like added features at no charge. Call us to activate.

 

 

 

Enhanced Dashboard

We are very excited to announce the launch of our new and improved dashboard. This new design allows practices to monitor the performance of their practices and the key indicators that drive practice success. We give you the ability to trend your performance, discover opportunities to improve and measure the ROI as a result of using Recall System Pro.

There is also a new area which will house all of the patient survey information as well as patient referrals and recommendations. I have to thank our development team for a job well done and I look forward to your comments.

Power Practice is Next

A quick note that, by popular demand, we are now working on our integration with Power Practice. We are expecting an early 2014 launch and will be installing on a first come first serve basis. If you are interested, please do not hesitate to reach out to me directly as I would be happy to put your practice in cue for install. 

Also, a thank you to those that have been patiently waiting as we are becoming compatible with this platform. We are confident that it will be worth the wait :)

 

 

Survey Says

An exciting announcement! Due to popular demand we will be introducing a new feature set into Recall System Pro. Patient Surveys!

We are hard at work getting this ready for a late 2013 launch. Combining our existing comprehensive recall solution with the ability to garner patient feedback just makes sense and is a welcome addition to our offering. Included in the launch will be:

1. The ability for patients to complete a survey post visit.

2. E-mail notification when a new survey is completed.

3. The ability for a patient to recommend a friend to your practice.

4. The ability for a patient to write a dentist recommendation.

5. A dashboard that will house all surveys and responses so that practice performance can be monitored and tracked.

 Stay tuned for the official launch announcement.

Reducing No Shows / Cancellations

If you are a practice experiencing a high percentage of cancellations or patients failing to show for their appointments we have something that can help. The reason we organize the confirmation lists the way we do in Recall System Pro is so that if you so choose, you can reach out to patients sooner. Giving them a bit more notice to honor their appointment.

From our experience, there is a direct correlation between late confirmations and cancellations and no shows - meaning the sooner an appointment is confirmed, the less likely the patient will miss the appointment. A little bit of focus on your one week list can make a huge impact on your missed/cancelled appointments. 

If during the attempt to confirm the patient requires movement, you have more time to deal with the request and can use features like our short notice tool to fill the gap that is created.

Turning a Follow Up into a Reminder

Recently we have had a wave of clients that are looking for a way to use Recall System Pro to help with past due follow ups - essentially turning them into a reminder. Here's a suggestion:

Use the Recall System Pro Follow Up feature - let's use payment collection as an example.

Choose the date in which you would like the payment collected by and select the 'collection of payment' reason for the follow up. If the payment is not collected by the specific date - DO NOT remove the patient from the follow up list and Recall System Pro will remind you to collect payment every time you open the patient's file (the 'manage tasks' icon will glow orange in the top left) until the follow up is completed - we can now extend this follow up to remain in Recall System Pro for up to 1 year past the follow up date (please call if you'd like this extended time activated on your account).

Using the glowing 'manage tasks' icon is a great way to turn a follow up into a reminder. Save unnecessary re-work or prevent patient contact that is uniformed.

Stay tuned for more helpful hints :)

 

More Than Messaging?

A common question is asked when I take potential clients through a tour of Recall System Pro - and it's a good one.

"Why should I consider a product that does more than messaging?"

It's asked so often in fact, that I thought I would provide some feedback here. The fact of the matter, which by the way isn't so publicly known, is that automated messaging (e-mail and text) doesn't quite have the impact that is advertised by most. Don't get me wrong, it does add value, it will reduce the number of calls office staff will need to make but what's interesting is just how many patients you can reach with messaging.

An average practice can expect to reach just over half of their patients by e-mail (assuming e-mail collection is a focus at your practice) of which 60% respond if they have an appointment and 15% respond if they don't.

So, when it comes to getting patients back in the practice, 15% is shockingly low, it took us quite a while to wrap our heads around this percentage. When you start to think about it, patients not only receive messages from your practice, but every other store or website that has asked for it and when there's no appointment involved, it starts to make sense. Patient recall requires a comprehensive system in which automated messaging is a component of - not the solution to. 

Tell Us What You Think!

We have had quite a few product enhancements over the years that have happened as a result of clients working with Recall System Pro not hesitating to offer up valuable feedback.

I'd just like to take a moment to thank all those that have been a part of making Recall System Pro what it is today and to encourage future feedback as we continue to strive to be the best patient recall product in the marketplace. Feel free to reach out to me directly (jeff@recallsystem.com) with any and all suggestions because at the end of the day, the true Recall System Pro experts are those that are working with the software on a daily basis.

Looking forward to hearing from you!