Our clients are awesome

RSP has some amazing clients. Debi (hi Debi!) is one of those. She fell in love with us and all the benefits RSP has provided for her clinic. So what did she do? She recommended us to two more clinics who are now part of the RSP family. We thought ‘we could call Debi and thank her OR we could be awesome’. We went with awesome.

So we surprised Debi and her whole practice with a catered lunch. We appreciate our clients and we couldn’t ask for a better compliment than your referral. So thank you Debi and all our other practices! You keep smiles on our faces.

“Dr Minhas was able to join us and was impressed with the way your company shows appreciation. 

The caterer did a wonderful job and took special  care of the dietery needs of one of our employees.  There was not a crumb left by the end of the day despite there being more than enough food! “ Debi – our awesome client

We've had a face lift...

Welcome to our new website! We hope you enjoy the new and improved experience. We upgraded our website to be more user friendly.. that’s right reader. We care about you! While we hope you enjoy the new visual aspects (looking good right?) we hope you find it easier to navigate and that information is more readily available. There are more tweaks coming so please be prepared. Recall System Pro is 100% dedicated to its customers and we want all aspects of your experience with us to be positive.

We hope you enjoy the new and improved RSP website!

Emails for patient recall?

There is no arguing that automated emails and text messages are a convenience for any practice. They can reduce the number of phone calls staff are required to make. That's why we include them as part of what you get when you subscribe to Recall System Pro.  Here's something that is not commonly known - less than 15% of patients will open an email when they do not have an appointment. If you are looking for software that can assist you with recall, more than email is needed.


You might be thinking ' but I know that patients respond to email and text, they love the convenience, I'm asked for it more and more'. This is true for confirming appointments. In fact, around 60-70% of patients will respond to an email when they have an appointment.  So the distinction that I'd like to point out here is that email and text work great for getting patients to confirm an appointment they already have, but when using the same technology for getting patients to come back, the results drop significantly. When shopping for a patient recall product, it's important to understand this difference.

Happy Thanksgiving!

I quick Happy Thanksgiving to all our American Subscribers. I hope you enjoy the long weekend and take advantage of the time off with your families. We at RSP are thankful for your continued support.

Kamloops, Penticton, Kelowna

A heads up that Ron Barsotti will be traveling to Kamloops B.C January 14th/2015, Penticton B.C January 15th/2015, and Kelowna B.C January 16th/2015 to present 'Taking the Pain Out of Patient Recall'. This educational seminar is very well received and all dentists and office staff in the area are encouraged to attend. These events have been organized by Patterson Dental and we are delighted to be able to add value to the practices in the area. If you are interested in attending simply click the name of the city you would like in this post and register.

T.O.D.S 2014 Thanks!

We at RSP had a great time attending the T.O.D.S conference this year. It was great to see some familiar faces! I'd also like to acknowledge the fantastic effort put forth by our newly acquainted friends at Patterson - specifically Gary, Linda, Wendy and Jim. We very much appreciate the support and look forward to many more events together.

Multiple Family Members - One Click

 

A small but time saving feature has been added to Recall System Pro. You can now complete actions or change statuses of entire families at once rather than having to go into each individual family member file. Just another way to save you time and frustration throughout the day.

Happy Thanksgiving!

Just a quick note to wish all of our Canadian Recall System Pro subscribers a Happy Thanksgiving. Enjoy the break, we at Recall System Pro hope you have a great long weekend. We are thankful for your continued support!

T.O.D.S 2014

Calling all B.C. RSP users! We will be attending the Thompson Okanagan Dental Society meeting from Oct.23rd to Oct.25th 2014. Ron, the CEO of RSP will be giving an excellent patient recall talk if you'd like to deepen your understanding on the subject matter. There is no charge for attendance. Also, if you have the time, please come by our booth for a visit - we will be a part of the Patterson Dental booth.

And it goes without saying but any practice who may be interested in what we have to offer please feel free to stop by and ask for me as well. Looking forward to seeing you there!

London's Calling

Just returned from a great weekend in London, Ontario. I have to commend Dean, Branch Manager London, for such an extraordinary event. The team at RSP had a fantastic time meeting some of your best practices as well as reconnecting and meeting some new reps. The education was top notch. Looking forward to the next one.

Cleardent Ready To Go

Great news, Cleardent is now a compatible platform for Recall System Pro. We are very excited to offer our software to those using this scheduling platform. We anticipate high demand in the coming months. A quick shout out to our development team who delivered the integration a full 2 months before the expected date. On to the next one!

NWDE 2014

A quick thank you to the Patterson Dental Team in Edmonton, we had a great time at the Northwest Dental Expo. I look forward to many more events. For those that attended and perhaps didn't have a chance to stop by the Patterson Booth, please feel free to reach out to me for more information. See you at the next one!

New to Our Team

Happy to report that we have just hired Paul as our new Service and Support Manager. Paul brings a great deal of experience to the table as well as a commitment to taking care of our loyal RSP users. I have no doubt that he will make positive contributions to our organization and thought I'd offer a sincere welcome to the team! Looking forward to working with you.

Tracker Underway!

The next platform to become compatible with Recall System Pro has been selected. By popular demand, we are now working on our integration with Tracker. We anticipate delivery well before the Christmas season and we thank all those that are patiently waiting!

Cleardent Beta Underway

We are excited to announce that we are adding a new scheduling platform to our RSP family. We are in the process of becoming compatible with Cleardent. Thanks to those who have been patiently waiting. We will keep you posted as to when we expect to release.

Multi Practice Analytics

There is a new enhancement to the RSP Dashboard. If you have more than one practice and you'd like to compare and contrast different locations you can do it with ease. We now have the ability to compile multi practice information to give you a broader picture as to how all your locations are performing without having to visit each individual practice dashboard. It saves you time and that makes us happy.

Message Delivery Options

By popular demand we have added a new feature to RSP. You can now decide what time each and every automated message will be sent during the day. Some practices like the ability to send their due and late patients messages later in the day while keeping their confirmation messages to be sent early in the morning. With this enhancement any communication with your patient can be fine tuned. Just call into support and adjust your settings.