Following through with what you say you are going to do builds competence, trust and confidence - in yourself and in your team. Chronic follow through problems erodes trust and leads to high levels of frustration, upset and resignation.
If you say you are going to do something and you don’t – do not make excuses. Simply acknowledge any problems that may have occurred and take responsibility for dropping the ball without making yourself wrong.
At that point, either;
- Recommit to doing what you originally committed to.
- Negotiate an alternative agreement.
- Revoke your original commitment.