November 4, 2019

Hi everyone,

Hot off the presses…some exciting new features to fill you in on!

Multi-Language Patient Auto Messaging

RecallMax now supports sending automated patient messages in French, Spanish, Chinese Simplified and Chinese Traditional!

To enable this cool new feature, navigate to your RecallMax Dashboard and select Supported Languages from the new Settings header on the left side navigation menu.

Here you can select the languages you would like to have enabled for automated messages going out to your patients.

Please be sure to review the Messaging Rules in this window.

Make your selection and click Save.

Messages will now be sent in the chosen Default language from this page.

The individual patient messaging language can be selected by the patient or the practice user….

1) Patients can choose their preferred language in the emails they receive by viewing their emails in an activated language and pressing the checkbox to receive future messages in this language option.

2) Practice staff can also modify a patient’s preferred language on the Patient Preferences Page in the RecallMax Toolbar.

Surveys and Languages

The RecallMax patient Survey function also supports multi-languages!

When adding or editing a Survey Question in the RecallMax Dashboard, we will display the translated version of any of the default questions or you can choose to edit questions in any of your preferred languages.

Note: If a Survey contains a question with a blank or missing translation then the patients who requested the language will not receive a Survey.

If a Survey fails to be sent because of a missing language translation, then these failures will be displayed in the RecallMax Dashboard under Patient Responses accessed by navigating to Survey Responses/Results on the Surveys Sent Section.

Clicking on the Failures link redirects you back to the Survey Questions page to show the questions with missing translations and further edits can be made to correct the issue. If there are no failures for the chosen period, then the Failure (translations missing) line is not displayed.

Further Patient Messaging Customization

We always like hearing from you but now, in addition to calling us, there’s another way to make changes to your patient messaging.

On the Dashboard menu bar, there is a new Patient Messages option that allows you to preview patient messaging in all supported languages and request changes

Clicking on the language and selecting a message to the right will display a preview of that email and text message below.

If you would like any of your patient messages changed, click the Request Change button…

Select the language and type of message you would like changed, enter your email address and click Send!

We’ll make the changes and reply back when complete!

For a quick video detailing these new multi-language features, please click here

Want us to do the heavy lifting? No problem! We can do the translations for you!

For a nominal fee, we’ll submit your changes to our translating service and upload the changes for you! Call us at 1-800-651-8603 ext 1 for more information.

Text Emoji and Special Character Support

You can now send and receive emojis and special lingual characters such as accent aigu (é), accent grave (è) and 漢字.

Special characters can be entered by the user keyboard. Emojis can be inserted using the new button next to the Send button on the patient Text Chat window. Emojis will not appear in color in the Text Chat window but will appear in color on any patient phone that can display a colored emoji.

Text Chat Spell Check

The Text Chat window is now automatically spell-checked by default! Further options can be managed under Settings and Support-> Toolbar-> Spell-Check Options. (More on that later)

Languages that are supported and activated for the practice are available for spellchecking. Chinese is not supported as Chinese characters cannot be misspelled.

If the patient language is configured to use a language that is not the practice default, a hint is displayed above the Send window indicating that patient prefers another language that you might choose to use if applicable.

Further Text Spell Chat Spellcheck options are available on the Toolbar settings under Settings and Support.

SpellChecking Off - Stops spellchecker from checking all Text messages

Practice Default Messaging Language - If the practice staff prefer their default language to be used for Spellchecking.

Patient Messaging Language - The practice staff are able to chat in multiple patent languages.

To view a quick video of the Text Chat SpellCheck and Emojis feature, please click here.

Unscheduled Treatment Plan Search

In the List Filter function, you now have the ability to search for treatment plans which are in a specific status such as predetermination or root canal (1).

You can also select the Exact Search checkbox to narrow your search to a specific procedure code, ie., search 1234 but not 91234 or 01234 (2).

For a quick video on this feature, please click here

Patient Preference Page - Due/Late List - Do Not Contact Options

Previously, when a patient requested to never be contacted when they were Due or Late, you would select the Do Not Contact option which would add a red DN next to their name on the list indicating not to call that patient and the patient would not be messaged on any of the Due/Late lists.

We’ve renamed the option to Do Not Call/Message and added the ability to snooze or pause that preference for that patient until a certain date.

Once the selected pause date has passed, the red DN displayed next to the patient name in the Due or Late list will automatically be removed.

We have also added the option to enable or disable Due/Late messaging only under user the Contact Preferences giving you additional flexibility when customizing patient messaging options.

As always, marking a patient as DN does not improve list coverage statistics.

Patient Preference Page - Reminder List Options

We have also simplified the individual patient Reminder List option. This feature allows practice staff to disable the standard Reminder message sent to a patient once they have confirmed - a great way to reduce any patient’s concerns with being “over messaged”.

The wording of the feature is now displayed as Send Reminder Message if Appointment Confirmed but the functionality remains.

When de-selected, the patient will not receive the standard Reminder message if they have already confirmed the appointment.

Should you still wish to send out the Reminder and the patient is still on that list, you can always force the Reminder Message from the menu option on the patient messaging summary page in RecallMax.

For a quick video on these Patient Preference changes, please click here.

Auto Remove from Text Chat Response List

The integrated Text Chat feature is a great way to communicate with patients. Previously, the only way to remove patients from the Text Chat Response List was to manually remove them using the Checkmark. Now, patient names will automatically be removed after 90 days after being opened. If the text chat response is never read it will never be removed. This 90 day period is reset when a patient replies with a new message or the Patient Information page is opened from the Text Chat Response List. If you would like to customize the 90-day auto removal interval, please contact us at Support!

These new features are now live and ready to be used in your RecallMax toolbar and Dashboards.

As always, contact us for more information on these or any of our other features.

Phone: 1-800-651-8603 ext 1,
email: support@recallmax.com
Live text chat at www.recallmax.com

Thanks for using RecallMax!