December 10, 2020

Hi everyone,

By popular demand, we’re excited to bring you…

SignForms integrated with RecallMax

We’ve partnered with our friends at SignForms to bring you a complete solution to better manage the process of exchanging important information with your patients using forms.

In a few simple steps, you’ll be able to embed digital forms into your automated patient messages and then have the completed patient forms delivered to your practice.

We’ve also negotiated a special deal where you’ll receive your first form free of charge. Additional forms will be available at a special RecallMax discounted price. The best part of this is that you can set all of this up yourself!

If you’re looking for a fast, easy way to integrate forms at your practice, then read on!

If you would prefer to jump to a video tutorial for this feature, please click here.


First, navigate to your RecallMax Dashboard. (You’ll need to be a practice administrator). The easiest way to get there is from the RecallMax toolbar…

Start by clicking the Settings and Support (gear) icon (1) in the toolbar, select Practice Management (2).

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Next, select View Dashboard Reports

 

And then select the Patient Forms option at the bottom of the left side menu.

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Select Click here to create a new account (1) or if you are an existing SignForms customer, select Click here to login and sync your existing forms with RecallMax (2).

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Here, you have 2 options.

You can choose a Custom Form service that can be used to convert an existing form in to an electronic form for a fee (1) or select one of the existing form templates (2).

To quickly preview a template form, click the icon in the right hand side column (3)

You’ll also notice that all of your Contact Information has been auto inserted from your RecallMax account (4).

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For this example, let’s start with a COVID Patient Pre-Screening template form (1),

You can select that form and see there is no charge (2).

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Conversely, should you wish to start with a few additional forms, you can select those and you’ll notice that SignForms has offered a reduced rate on any additional forms chosen. You’ll then see the total amount owing for the additional forms.

Remember your first form is free!

When you’re ready to proceed, click Send.

That’s it, your forms are now set up!

Next, we’ll want to configure the forms in RecallMax Patient Messaging…

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After clicking Send, you’ll be taken to a landing page indicating the order has been completed and a link at the bottom to continue.

Click the link to return to your RecallMax Dashboard.

On this page, you will see a recap of the form(s) you have selected from the previous step.

Here you can view your form(s) (1) and view or edit your form(s) (2).

Next up, we're going to select Patient Pre-Screening under Form Name (3).

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If your scheduling software allows us to import the completed patient forms* you can click the pulldown menu and select the area in your scheduler to drop the completed form.

If you would prefer to not have the form imported into your scheduler, select the Do not store forms in Scheduler option.

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If you have selected to have the forms imported into your scheduler in the previous step, you can also check the Email a copy of completed form box to receive an additional copy of a completed form to a specific address(1).

If your PMS is not able to import forms* or you have chosen not to have the files imported into your scheduler, we will send the completed forms to the email address listed here or you can enter an other address for delivery (2).

 
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** Please note that only Dentrix 17.3 and above, Dentrix Enterprise and Eaglesoft will allow for the forms to be imported. If you are using Dentrix 17.2 and below, Gold or Tracker, completed forms will be delivered via email as noted above.

To check your version of Dentrix, go to Help->About.

 

Finally, for this COVID screener form we’ll select the Day of Appointment Message (1).

Click Save (2).

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Here you’ll see confirmation that the form is being used in Messages (1).

If you’ve chosen a location in your scheduler to have the completed form delivered, that will be displayed here (2).

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That’s it! Your form will now be delivered to your patients on the next business day.

Easy!


Now, if you want to see what this will look like for your patients, you can click the Patient Messages button under the Settings option on the Dashboard Main Menu.

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We previously added the form to the Day of Appointment message so we click that option (1).

We can then see that the instructions and link to complete the form has been included in the Text message (2) and Email message (3).

You can also click on the link in the Email to further preview the actual patient experience….

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The patient would next see this window and when clicking on the Form or Status options..

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….would then be directed to the form for completion!

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That’s it!




Should you ever wish to add or edit your forms you can return to the Patient Forms page in the RecallMax Dashboard!



 

** Again, please remember that only Dentrix 17.3 and above, Dentrix Enterprise and Eaglesoft will allow for the forms to be imported. If you are using Dentrix 17.2 and below, Gold or Tracker, completed forms will be delivered via email as noted above.

To check your version of Dentrix, go to Help->About.


Again, if you would like to see a video tutorial on this feature, please click here.

For more information on this or any of our features, please reach out to us.

  • Phone: 1-800-651-8603 ext 1,

  • email: support@recallmax.com

  • Live text chat at www.recallmax.com


Thanks for using RecallMax!